As part of our on-going effort to keep everyone healthy, we are initiating a new check-in protocol for all sick visits. In order to keep our waiting rooms germ-free, we are going to request that ALL SICK VISITS remain in their cars and not the waiting room while waiting for their appointments. This applies to all sick visits including colds, coughs, sore throats, rashes, headaches, orthopedic injuries, etc. . . The only people to be in the waiting room are those who previously scheduled well visits (check-ups, med checks, behavioral health visits) who are not currently sick.

PLEASE DO NOT ENTER THE OFFICE FOR A SICK VISIT UNTIL YOU HAVE CHECKED IN BY PHONE AND BEEN ASKED TO ENTER!

Please utilize the following protocol:

  1. Upon arriving at our office, please wait in your car and call our office (781-326-7700) and select option #1 to be connected to our front desk staff.
  2. Our front desk staff will check you in over the phone while you remain in your car.
  3. Once we are ready to put you into an exam room, you will receive a call and be instructed to come to the appropriate door.
  4. If it is 10 minutes after your scheduled appointment time and you have not been called, please call again (while we don’t expect this to be too much of an issue, we hope you will be patient during this time of increased precaution).

People with fever and cough will still be using a separate entrance and a designated room (which is cleaned thoroughly between patients). Please see our earlier e-mail sent on 3/11/20 titled “Coronavirus (COVID-19) Office Policy – Keeping You (and our Staff) Healthy!” for our complete protocol.

Lastly, please remember PEOPLE WHO HAVE POSITIVE ANSWERS TO COVID-19 SCREENING QUESTIONS AND ARE THEREFORE POTENTIALLY SUSPECTED OF HAVING COVID-19 ARE NOT BEING SEEN IN OUR OFFICE AT ANY TIME.

Thank you all!

Westwood-Mansfield Pediatric Associates